Your Questions
After two years of relentless price hikes by energy companies, now is the time to switch. At Select Energy, we offer a quick and easy transfer from your existing supplier and the benefit of lower bills
What is involved in switching suppliers?
To transfer your supplier to Select Energy, you will need to tell us some details about your company and property address. You will also need your unique Suppler Reference Number. You will be able to find this reference number on your latest electricity bill.
An example Supply Reference Number
We will ask you to agree to our terms and conditions and will then handle all the arrangements with your current supplier to make the transfer.
How can Select Energy offer a lower price?
At Select Energy, we have developed state of the art systems and
processes that are tailored with the business customer in mind.
This allows us to offer you a better service at a lower cost, passing the
benefits across in the form of lower bills.
We also search for cheaper sources of power so we can pass the savings on to you, the customer. We check our prices every week to ensure they are competitive, so that we can offer you a better deal.
Why have electricity prices risen?
The rise in UK electricity prices over the last couple of years has been driven by significant increases in the cost of gas. Used as a fuel by many UK generators, gas prices have risen as North Sea sources decline, creating a squeeze on the amount of gas available in the UK.
At Select Energy, we are constantly searching for cheaper sources of power so we can pass the savings on to you, the customer. We check our prices every week to ensure they are competitive, so that we can offer you a better deal.
Are there any costs in switching to Select Energy?
No. There is no administration or hidden charge. Our purpose is to help you save money..
Would there be any interruptions to electricity supply during the switch?
No. You will continue to receive your electricity supply as you do at the moment.
What information do I need to provide if I want to switch to Select Energy?
Phone us on 0845 688 6002 or email us at contactus@selectenergy.co.uk
Do I need to inform my current electricity supplier if I decide to switch?
No. Select Energy will contact your current supplier and handle everything to ensure a swift and hassle free transfer of supply.
How and when would I receive my bills?
We will invoice you on a monthly basis either by email or post.
What actions do I take if there's a power cut?
Contact your regional electricity distribution company if you think there is a supply or safety problem. The telephone number can be found in your local telephone directory.
What happens if I'm moving?
If you're moving out, please let us know in advance. We will ask you to give us an up to date meter reading (ideally taken on the day before or the day of the move) and a forwarding address where the final invoice is to be sent. We would also be grateful if you could give us details of the new tenants taking over your old premises.
Who do I contact if I think I have a Meter Fault
Meter faults are extremely rare, but if you think the meter is faulty, it's a good idea for you to take a meter reading every day for 7 days which will identify just how much energy you are using per day. If the reads are inconsistent it may be a problem with the meter.
It’s also worth thinking about any recent changes you might have made that could affect consumption levels. For example, have you installed more equipment or do you have any extra shifts working? These factors would possibly increase energy consumption.
If it seems likely that it is mechanical problems with the meter – please call our Customer Service team on 0845 688 6002 and they’ll arrange for an engineer to visit you.
What is the Direct Debit Guarantee
This guarantee is offered by all banks or building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment dates change Select Energy will notify you ten working days in advance of your account being debited or as otherwise agreed.
If an error is made by Select Energy or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your bank or building Society. Please also send a copy of your letter to us.
Where can I find your terms and conditions?
Click here to download. You will need your password given when your signed up.
I am a multi-site customer; can I switch to Select Energy?
Select Energy only supplies electricity to single site customers, however Opus Energy can offer multi site corporate customers flexible purchasing through Opus Evolution or a fixed price contract. Contact Opus Energy for further information.
How can I reduce the cost of my electricity bills?
Opus Energy have created an electricity advice website dedicated to helping companies, in these challenging times, understand more about buying electricity for their business. It includes information about being more energy efficient, reducing your electricity bill and enables you to post any specific questions you may have. Click here to visit Opus Energy’s Electricity Advice website.